Terms and Conditions

Here are Pet-Mat’s Terms and Conditions

Petmat.com.au provides a secure environment for you to purchase Dale Ecotech products online.

Pet-Mat uses the highly reputable Woo Commerce Online Shopping System. For more information about Woo Commerce Software™, please visit Woo Commerce for more information.

The security of your personal information and credit card details is a high priority. Petmat.com.au uses the SSL (Secure Sockets Layer) protocol to ensure that your credit card details are kept secure. An SSL-secure web page may be identified by an unbroken lock or key appearing in the status bar at the bottom of the browser window. The SSLsystem on this website encrypts data so that information is protected during transmission, ensuring that the only people with access to it are yourself and our banking institution, the National Australia Bank. Your credit card information is sent toNational Australia Bank‘s Payment Gateway via eWay for approval, and is not stored in our Website’s database. eWay is Australia’s leading payment gateway and provides a highly reputable secure service.

No credit card details are stored on the Dale Ecotech/Pet-Mat server at any time. You can shop on-line at petmat.com.au with the confidence that this is a secure site.

Our SSL certificate is provided by GeoTrust

Credit card details are NOT stored at www.petmat.com.au. We provide alternatives for payment and if you prefer, you can send your credit card information by fax, telephone or mail. For more information, contact enquiries@petmat.com.au.

All information provided by customers (such as credit card details) is used solely for the purchase of products. Credit card details are NOT stored in any way at petmat.com.au. Dale Ecotech is committed to consumer privacy and confidentiality, and will not distribute consumers’ information (such as e-mail addresses) to a third party under any circumstances (unless we are legally bound by statute to do so). If you believe you have received ‘spam’ e-mail or or unsolicited material from petmat.com.au, please forward the e-mail as an attachment to abuse@petmat.com.au.

Should our Privacy Policy be amended or altered in any way, we will inform all customers of subsequent changes or deletions on this page by e-mail.  We are committed to keeping you up to date with how we deal with your information, how it is used and under what circumstances Dale Ecotech disclose said information.

Like most online shopping systems, our shopping  uses a browser feature called a ‘cookie’. Cookies are small files which are placed on your computer’s hard drive which are used to store small amounts of information (such as the contents of your shopping cart) during your time at petmat.com.au‘s online store. Cookies are not used to access or collect any information on your computer: they are used to enhance and facilitate your online shopping experience.

Any faulty or damaged stock due to poor workmanship will be replaced at no charge under manufacturer’s warranty. Please contact us within 7 days if your goods are damaged in any way from transit. Postage will be paid by the customer.

This product is warranted for 12 months from purchase date against faulty workmanship or material. To make a claim, simply return your product together with proof of purchase and date of purchase to your retailer. Damage caused by normal wear and tear, animals or incorrect use void warranty.

Petmat.com.au uses the Australia Post Registered Mail System (or Australian Post Registered Airmail for international orders) to deliver orders.  All parcels will be delivered to the address provided when ordering.  Australian customers should expect to receive their order within 1-3 business days.

Parcels will be dispatched the business day after the order is received, if goods are in stock. However, when a dispatch is likely to be late due to a shortage of stock, or any other reason, we will be in communication with you immediately after your order is received.

All orders outside Australia are dispatched with Australia Post Registered Airmail. Most orders are expected to arrive within 7 days, although delays may be incurred due to the postal or customs systems of the receiving country. Should your package not arrive within two weeks of your order being placed, please e-mail enquiries@petmat.com.auand we will be in contact with you.

Within Australia, regular mail is used. Mailing days are dictated by the delivery timetable of Australia Post.

We offer free shipping within Australia, you may select express shipping on checkout for $10.00.

When a package is sent to Japan, the tax of customs duty and a consumption tax are fundamentally imposed on the total goods amount. Although the items are of [18.3% of customs duties +5% of consumption taxes] = a total of 23.3%, judgment of each taxation official may be charged in fact lower than nearby and regulation tax rates. Although a customs duty will be applied in a customhouse only when it is inspecting unannounced at random among all cargo and corresponds by this inspection, please understand it as that by which a customs duty is imposed on all private importation articles on you. Since you pay when there is connection of taxation from administration of Japan on the occasion of goods delivery, please be aware of these regulations.

Since the law of each country differs, please be aware of the relevant tax and tariff information for in the country in which you live.

All goods are listed in Australian Dollars ($AUD). As for the conversion rate at the time of credit card use, the conversion rate of each card issuer at the time of dealings is applied. Visit http://www.xe.net/ucc for daily conversion rates

Please keep in mind that Dale Ecotech aims to offer all customers the highest quality of service possible. However, since we are based in Australia, we comply to Australian standards and regulations, and are unable to guarantee that these regulations are accepted in all other countries. As such, please understand that no responsibility can be taken by our company about any problems generated by our products in countries other than Australia.

All information on the petmat.com.au website is protected by relevant copyright legislation and other applicable international treaties. No part of the website, including both content and graphics, may be copied or used without the express permission of Dale Ecotech Pty. Ltd.

The information and content displayed on petmat.com.au carries no warranty whatsoever, and is not intended for the purposes of treatment, diagnosis, or prevention of disease(s) or illness(es). Although we make every possible effort to provide the most accurate information, no warranty or guarantees can be made on the accuracy or completeness of the information.

Product information on this site is for informational purposes only, and is not intended to be a substitute for professional medical advice. Please consult your doctor, medical practitioner, pharmacist, or other qualified healthcare provider regarding any questions you may have before following any of the information displayed on petmat.com.au.

Dale Ecotech Pty. Ltd. aims to supply the most recent and accurate information and pricing of products within the site. We are not liable for any price changes or any other change or increase in product prices, nor are we liable for changes in packaging, description, label, or illustration of any product depicted within petmat.com.au. Prices are subject to change without notice. Dale Ecotech Pty. Ltd. does not accept liability for any items which may be unavailable through being out of stock or discontinued.


Giveaway Terms & Conditions

1.1 Information on how to enter forms part of the terms of entry.

2.1 Subject to clause 2.2, entry is open to all Australian residents aged 18 years or older.

2.2. Employees, franchisees or contractors and their immediate families of Pet-Mat or related businesses are not eligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether by natural or by adoption), parent, stepparent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, or step-sister.

3.1 The competition commences on Saturday, 29th of April 2017 at 12:01AM (AEST) and concludes on Tuesday, 30th of May 2016 at 5.00PM (AEST) (“the Competition Period”)

3.2 Entrants may only enter once.

3.3 Complete entry steps as stated on the promotional advert.

4.1 Each prize winner will receive a FREE Pet-Mat. There will be 3 winners in total, across three months.

4.2 The prize is not transferable, exchangeable or redeemable for cash.

4.3 In the event that any prize item is unavailable; the Promoter reserves the right to substitute a prize item of equal or greater value.

Any prizes that remain unclaimed for 1 months after the end of the promotion period will be distributed by way of an Unclaimed Prize Draw. The draw will be made up of any entrants that had signed up to the giveaway but had not won a draw previously.

If required, this draw will occur on Monday, 30th June 2017.

5.1 Each entrant who has entered the competition over the Competition Period and registered all details in accordance with clause 3 will be entered into the prize draws.To be eligible to win, the entrant must be subscribed to the newsletter at the time of the draw. All draws will take place at the Australian Writers’ Centre, Suite 3, 55 Lavender Street, Milsons Point, NSW, 2061. Four draws will take place:

Draw 1: Tuesday 30 May 2017
Draw 2: Friday 30 June 2017
Draw 3: Monday 31 July 2017

5.2 The prize winners will be notified by email or Instagram with a prize letter and request for delivery information. The winner may also be announced on our associated social media sites.

5.3 The Promoter’s decision is final and the Promoter will not enter into correspondence regarding the result.

6.1 In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability to proceed with the competition on the dates and in the manner described in these terms and conditions, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter may in its absolute discretion cancel the competition and recommence it from the start in the same conditions, subject to State Legislation.

6.2 The Australian Writers’ Centre and their associated agencies and companies will take no responsibility for prizes damaged or lost in transit, or late, lost or misdirected mail.

6.3 The Australian Writers’ Centre and their associated agencies and companies will not be liable for any misadventure, accident, injury, loss (including but not limited to consequential loss) or claim that may occur:

6.3.1 during the draw;

6.3.2 Whilst undertaking any travel won connected with their entry into the draw; or

6.3.3 in the participation in any prize

6.3.4 as a consequence of late, lost or misdirected mail;

6.3.5 due to the broadcast of any program relating to the competition or the publication of any material , including any statements made by any compere, staff member, journalist, other entrants or any other person;

6.3.6 due to circumstances outside the Promoter’s reasonable control.

6.4 The Australian Writers’ Centre and its affiliates assume no responsibility for any error, omission, interruption, deletion, defect, theft or destruction or unauthorised access to, or alteration of, entries, and reserve the right to take any action that may be available.

6.5 If, for any reason, this competition is not capable of being conducted as planned, including, but not limited, due to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right, in its sole discretion, to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the competition, subject to State legislation.

The details contained in your entry are protected by security safeguards as detailed in the Promoter’s Privacy Policy, which is also available on the Pet-Mat website. The personal information collected as part of the entry is collected to enable identification of the winner and for future marketing and promotional purposes. Your personal information will only be disclosed to the Promoter and its related bodies corporate for these purposes.

The Promoters are: –

Suite 1510/30 Glen Street
Milsons Point, NSW, 2061