30 Glen Street, Milsons Point NSW 2061

Business Hours
Monday – Friday, 9:00 a.m. – 5:00 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Pet-Mat uses the highly reputable Woo Commerce Online Shopping System. For more information about Woo Commerce Software™, please visit Woo Commerce for more information.

The security of your personal information and credit card details is a high priority. Pet-Mat uses the SSL (Secure Sockets Layer) protocol to ensure that your credit card details are kept secure. A SSLsecure web page may be identified by an unbroken lock or key appearing in the status bar at the bottom of the browser window. The SSL system on this website encrypts data so that information is protected during transmission, ensuring that the only people with access to it are yourself and our banking institution, the National Australia Bank. Your credit card information is sent to National Australia Bank‘s Payment Gateway via eWay for approval, and is not stored in our Website’s database. eWay is Australia’s leading payment gateway and provides a highly reputable secure service.
No credit card details are stored on the Dale Ecotech/Pet-Mat server at any time. You can shop on-line at petmat.com.au with the confidence that this is a secure site. Our SSL certificate is provided by GeoTrust

Normal shipping on Pet-Mat models, PM6, PM12 and PM24 is free. We also offer Express shipping on these models for $10 per item.

The Pet-Mat Online store accepts PayPal, Visa and Mastercards.

Delivery normally takes up to one week from dispatch of order, although this does depend on where you live. We aim to have your Pet-Mat in the mail on the afternoon of your order.

Parcels will be dispatched the business day after the order is received, if goods are in stock. However, when a dispatch is likely to be late due to a shortage of stock, or any other reason, we will be in communication with you immediately after your order is received. Within Australia, regular mail is used. Mailing days are dictated by the delivery timetable of Australia Post. Australian customers should expect to receive their order within 1-3 business days.

Yes, once your order has been confirmed, you will receive an email notification with your invoice.

Any faulty or damaged stock due to poor workmanship will be replaced at no charge under manufacturer’s warranty. Please contact us within 7 days if your goods are damaged in any way from transit. Postage will be paid by the customer.

This product is warranted for 12 months from purchase date against faulty workmanship or material. To make a claim, simply return your product together with proof of purchase and date of purchase to your retailer. Damage caused by normal wear and tear, animals or incorrect use void warranty.

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For enquiries on sales orders or distribution of Pet-Mat products,
please submit via the form below.

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